Returns

Returns & Refund Policy

At One1Point, customer satisfaction is important to us. This Returns & Refund Policy explains the conditions under which refunds may be requested and processed for services purchased through https://one1point.com/.

Since One1Point provides service-based, non-physical offerings, the return and refund process differs from that of physical products.

1. No Physical Returns

One1Point does not sell physical goods. All services are delivered digitally or through direct communication. Therefore, physical returns, shipping returns, or exchanges do not apply.

2. Eligibility for Refunds

Refunds may be considered only under the following circumstances:

• Duplicate payment made for the same service

• Failed transaction where the amount has been deducted but the service was not confirmed

• Non-delivery of the agreed service due to technical or operational reasons attributable to One1Point

All refund requests are subject to verification and approval by our team.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after successful payment

• Services that have already been delivered or initiated

• Delay or failure caused by incorrect information provided by the customer

• Customer unavailability or lack of response after service confirmation

• Dissatisfaction based on personal expectations not aligned with agreed service scope

4. Refund Request Process

To request a refund:

• The request must be raised within 7 working days from the transaction date

• Requests should include transaction details such as payment reference number and service description

Refund requests raised after the specified period may not be entertained.

5. Refund Processing Time

• Approved refunds are processed to the original payment method only

• Refund processing typically takes 7–10 business days

• Processing time may vary depending on the payment gateway, bank, or financial institution

One1Point is not responsible for delays caused by banks or payment gateway providers.

6. Cancellation Policy

• Service cancellations are accepted only if the service has not yet started

• Once service delivery has begun, cancellation and refund requests may not be applicable

• Cancellation eligibility depends on the nature of the service and agreed terms

7. Dispute Resolution

If a customer has concerns regarding payments or refunds, they are encouraged to contact us directly before raising disputes with banks or payment gateways. We aim to resolve issues fairly and promptly.

8. Policy Updates

One1Point reserves the right to update or modify this Returns & Refund Policy at any time. Changes will be effective immediately upon posting on the website.

9. Contact Information

For refund or cancellation-related queries, please contact us through:

Website: https://one1point.com/